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Shipping Policy

Standard Shipping
Orders will be shipped via USPS or FedEx® Ground depending on the shipping destination. We do our best to ship all orders within 24 hours of receipt of payment, depending on availability of stock and daily pick-up times. We do not ship over the weekend. The Ember can only be shipped within the U.S. and Canada.

We place a very high value on your privacy, so your orders will always be shipped in plain, unmarked packaging. Our packaging is inconspicuous with no indication of the contents on the outer packaging; no product indications. 

PLEASE NOTE: The person or business receiving the shipment is legally obliged to pay duties and taxes as required by their state and federal governments. This is not an extra fee charged by Ember Vapor; rather, it is collected by your local shipping courier in accordance with this legal requirement. Please contact your local tax agency with questions about these fees as they will vary between different provinces and countries.

Our products come with a 3-year limited warranty. For more information, visit our Warranty page and Return Shipping policy.